FAQ

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The hardware key is not install correctly, the key ID does not match or the host ID specified in the license file for EMTPWorks does not match this computer ?

• License type: Node-Lock with USB key • Occurrence: On EMTP Opening. When trying to open EMTP, it does not open and instead the following message pops up: When the dongle key is plugged, there is no red light. ....

How to make sure that Windows Update is configured to check for Drivers?

• License type: Node-Lock with USB key - Enable searching Windows Update manually. To enable searching Windows Update manually on a single computer - Click Start, right-click Computer, and then click Properties. - In the Tasks list, click Advanced System Settings....

How to make sure the latest dongle drivers are used?

• License type: Node-Lock with USB key - Make sure the USB Dongle is connected. - Go to Control Panel/Device Manager. - In “Universal Serial Bus controller”, if you see the three items “Sentinel HASP key”, “Sentinel HL Key” and “Sentinel USB Key”, for each of then:....