FAQ

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The hardware key is not install correctly, the key ID does not match or the host ID specified in the license file for EMTPWorks does not match this computer ?

• License type: Node-Lock with USB key • Occurrence: On EMTP Opening. When trying to open EMTP, it does not open and instead the following message pops up: When the dongle key is plugged, there is no red light. ....

How to make sure that Windows Update is configured to check for Drivers?

• License type: Node-Lock with USB key - Enable searching Windows Update manually. To enable searching Windows Update manually on a single computer - Click Start, right-click Computer, and then click Properties. - In the Tasks list, click Advanced System Settings....

How to make sure the latest dongle drivers are used?

• License type: Node-Lock with USB key - Make sure the USB Dongle is connected. - Go to Control Panel/Device Manager. - In “Universal Serial Bus controller”, if you see the three items “Sentinel HASP key”, “Sentinel HL Key” and “Sentinel USB Key”, for each of then:....

Ever after reinstalling the key driver, you obtain a message that tells you the key is not installed

Even after reinstalling the key driver, the driver key does not work. This probably means that an older driver version is preventing the new one to operate correctly. You will have to uninstall and install the new version. Download the following files: USB_Drivers.zip Plug ....